community
General FAQ
General questions about Teamwork
For more information about Teamwork upgrade read the user guide.
What does Teamwork do?
Teamwork is a proven, reliable and friendly web based software solution for managing work and communication in any field.
Check the user guide .
How much does Teamwork cost?
Cost is based on the number of people that access it; one person license costs 80 Euro, and it does not expire. It is unlimited in projects, issues, meetings etc.
Click here for more details.
How do I get a free evaluation license?
Generate it here .
Licenses are counted for "active users", what does it mean?
It’s the users which can log in the system.
Are there hidden costs?
No. You just have to buy the licenses.
May I have free support or I have to pay for it?
Support is provided for free through the forum . We usually answer fast.
How can I see a preview? A demo?
A preview can be seen in the videos . You can try it online here. You can play on a local trial by generating a license and downloading it here.
Does it run on Windows/Macs/Linux ?
Yes: its in Java.
Where does Teamwork run?
The web server runs as a standard application on any PC or Mac. Then you use it from any machine on the network trough the browser.
Should I install it or just use it online?
Install it to get a full experience.
How do I contact a human being to ask some question?
Send a request through the contacts form. Send a Skype address if you have one.
Who is using it?
Many, many companies (not all are shown).
Is there a users community?
See the forum.
Using Teamwork for university courses
We give free licenses to universities in order to use Teamwork as base software for project management courses. Contact us directly for more information.
How is Teamwork security model structured?
Teamwork security model is extremely flexible and powerful: it supports a role, area, project and task level security.
For more information about Teamwork security read the user guide here (Chapter 13).There are three ways to import resources from an external file:
1. Importing a Microsoft Project file: in this case, all resources assigned to task and not already existent will be created.
2. Import from a CSV file: the CSV format: you should produce a CSV file with “holes”, as we rely on Thunderbird’s format.
Fields imported and their "column" position:
First_Name -> 1
Last_Name -> 2
E__mail_Address -> 5
Business_Phone -> 7
Mobile_Phone -> 11
Business_Street -> 18
Business_City -> 20
Business_State -> 21
Business_Postal_Code -> 22
Business_Country -> 23
Here is an example line:
Leonardo,Da Vinci,,,davinci@open-lab.com,,055 work phone,,,,333 mobile,,,,,,Via di Vinci 2,,Florence,Tuscany,50100,Italy,,,,,,,,,,,,,,
Go to Resources -> import contacts pick "Mozilla Thunderbird (1.5)" (it’s the simplest format).
It will parse the file, page the results, and for each line tell you whether an existing resource is found, and you can choose whether to import the line or not, by selecting a checkbox, and choosing the "import selected" button. We had to ask confirmation for each line, in order not to damage existing data. Remember to go through all pages of the result.
You will need to create login data for those users that can log in.
What is the relationship between Microsoft Project and Teamwork?
Teamwork is a server application: you install it once, and it serves an unlimited number of clients, via browser. Project is a client application that serves the local user.
Teamwork runs on any database and server; Project on windows clients.
Teamwork imports most of Microsoft Project files; but the approach is quite different: see
http://twproject.blogspot.com/2007/10/moving-from-microsoft-project-to-web.html
How to ask for help on installation or configuration?
Please post or send us directly the following information:
INFORMATION:
- whether it is an installation or usage problem
- version of Teamwork you are using (e.g. 3.0.7 build 13.066)
- operating system and database you are using
- web server (e.g. Tomcat 5.5.17) you are using, and whether you are using your own, or the one provided in the download
- brower type and version used for testing
FOR INSTALLATION PROBLEMS:
Before posting, download and read the install documentation .
- if you are doing an installation, whether you are using the graphical installer, and if not, which archive you are using
FOR USAGE PROBLEMS:
- all the information found on the “system check” page, if available:
tools -> administration -> debug system check
- check out [..]WEB-INF/log/platform.log for an error reported there for the intended page
- if a page doesn't seem to work, do "view source" of the html of the page and post the eventual error found
- check out the JavaScript errors of the page
LOG AND CONFIG FILES:
send us by mail, eventually cleared of sensitive data, and possibly zipped:
1. [..]commons/settings/global.properties file
2. [..]WEB-INF/log/platform.log
3. [..]WEB-INF/config.properties
If the platform.log file is huge, stop the web server, backup it, clean it, reproduce the error and send that file.
Where is the log file?
The log file, called platform.log, is in [ROOT]/WEB-INF/log/platform.log.
What and where to buy?
The answer depends on whether you want to use, Teamwork hosted, which requires no installation, or download and install it locally.
Teamwork hosted: read here for more information.
Installed version: you can get a free 30-days license here, which will be required by the instaler. When the license expires, Teamwork will start reminding you to buy a license, which you can do here .
Is Teamwork Open Source?
Teamwork is commercial software, but its complete sources are available to all its customers under a non-disclosure agreement. So if the question is "is this free software" the answer is no, but if the questions "are sources available for customers at no cost", the answer is yes.
In detail:
1. Teamwork is not GPL software: it is commercial software; in particular, it is not available for free on use on an intranet: you need user licenses. There is a thirty days trial.
2.A part of Teamwork sources, that which defines the persistent classes, is released under GPL on Sourceforge ; this in order to facilitate application integration.
3. Customers (those who are owner of non expiring user licenses) can receive complete sources of the current release provided they subscribe a non-disclosure agreement.
I don't want to pay with PayPal or credit card
Just write a mail to info@twproject.com , and we'll send you the international money transfer data.
Are there any capabilities to build custom reports within Teamwork?
Teamwork let you create a custom research in every search form. This research then can be easily printed, you can find the print button clicking on the “Edit” button in the menu.
If this functionality doesn’t satisfy you, you can integrate Teamwork’s database structure with every report’s application thanks to its simplicity.
What is the difference between the repository and the file storage?
File storages are folders on the file system (or Subversion repositories) where there are files and folders.
The repository instead is the directory in which you can upload file, for example the file related to a task or to an issue.
How do I register the license?
To register the license, log in as administrator, click on the “admin” button on the upper bar, at the bottom right of the page there is a “register license” link, opens a popup where you can paste the license and click “register”.
